Service Operations Manager
North Star Equipment Care
Service ManagementMinneapolis, MNFull timeOn site$92k–$110k/yrPosted Oct 23, 2026
About the role
Own day-to-day service operations, including dispatch, parts, and field teams, for a growing service agency in the Upper Midwest.
Responsibilities
- Oversee dispatch, parts, and technician teams
- Set KPIs and review service profitability
- Manage key customer contracts and renewals
- Drive safety and certification programs
Qualifications
- 7+ years in service operations, 3+ in management
- Food equipment, HVAC, or facilities service background
- Strong financial and reporting skills
- CFESA involvement a plus
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- Paid CFESA certification and factory training
- Leadership bonus program
- Company vehicle allowance